Il nostro piano di lavoro:
Stabilire obiettivi giornalieri, settimanali e mensili
Gestire il budget dedicato alle attività del call center
Pianificare l’utilizzo ottimale delle risorse umane e tecnologiche a disposizione
Motivare il personale per raggiungere gli obiettivi stabiliti
Raccogliere dati e stilare report sulle performance del call center
Organizzare la formazione del personale
Risolvere le situazioni potenzialmente critiche (reclami, richieste complesse…)
Gestire i rapporti con clienti e responsabili
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